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Privacy Policy

Effective Date: 1 April 2026

Innovate Transform Sustain Ltd ("we", "us", "our") operates the BuildBid platform at buildbid.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Personal Data

When you register for BuildBid, we may collect:

  • Full name and job title
  • Email address and telephone number
  • Company name and registered address
  • Payment and billing information

    • 1.2 Usage Data

    We automatically collect:

  • Browser type, IP address, and device information
  • Pages visited, features used, and session duration
  • Tender documents you upload for analysis (processed securely and not shared)

    • 1.3 Cookies and Tracking

    We use essential cookies for authentication and session management. We do not use third-party advertising trackers. Analytics cookies are used only with your consent.

    2. How We Use Your Information

    We use collected information to:

  • Provide, maintain, and improve the BuildBid platform
  • Process tender documents and generate AI-assisted responses
  • Send service notifications and account updates
  • Respond to support requests and enquiries
  • Comply with legal obligations

    • 3. Data Sharing

    We do not sell your personal data. We may share data with:

  • Service providers who assist in operating our platform (hosting, AI processing), bound by data processing agreements
  • Legal authorities when required by law or to protect our rights
  • Business transfers in the event of a merger or acquisition

    • 4. Data Security

    We implement industry-standard security measures including:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Role-based access controls
  • Regular security audits and penetration testing
  • Secure cloud infrastructure hosted within the UK/EU

    • 5. Data Retention

    We retain your personal data for as long as your account is active or as needed to provide services. Tender documents are retained for the duration specified in your subscription plan and deleted upon request or account closure.

    6. Your Rights (UK GDPR)

    Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time

    • To exercise these rights, contact us at privacy@buildbid.co.uk.

    7. International Transfers

    Your data is primarily stored within the UK and EU. Where transfers outside these regions are necessary (e.g. AI processing), we ensure appropriate safeguards are in place, including Standard Contractual Clauses.

    8. Children's Privacy

    BuildBid is not intended for individuals under 18. We do not knowingly collect data from minors.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our platform.

    10. Contact Us

    Innovate Transform Sustain Ltd

    Email: privacy@buildbid.co.uk

    Address: United Kingdom

    For complaints, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk.